Terms of Service

1. Description of Services

ToyBox.Marketing provides digital marketing and social media growth automation services designed to help businesses, creators, and individuals increase their visibility and reach potential audiences on Instagram.

Our services may include:

• Automated Instagram engagement activities, including follows, likes, and story views.
• Audience targeting based on selected accounts, competitors, niches, or customer interests.
• Account onboarding, configuration, and automation management.
• Growth strategy recommendations and account optimization guidance.
• Other digital marketing tools or services made available by ToyBox.Marketing.

Our services are intended to facilitate audience discovery and engagement opportunities. They do not guarantee that individuals will follow, engage with, purchase from, or otherwise interact with your business.

2. Voluntary Participation and Assumption of Risk

By purchasing or using our services, you expressly acknowledge that your decision to automate activity on your Instagram account is entirely voluntary.

You understand that Instagram and its parent company, Meta, maintain independent policies, rules, and automated enforcement systems governing platform activity.

Automated engagement activities may violate Instagram's Terms of Use or other applicable policies, depending on how they are performed and whether the required permissions exist.

Potential consequences include, but are not limited to:

• Temporary restrictions on account activity.
• Reduced visibility, reach, or engagement.
• Action blocks or limitations on account features.
• Security challenges or additional verification requirements.
• Temporary or permanent account suspension.
• Permanent account disablement or loss of access.
• Loss of followers, content, engagement, or business opportunities.

By using ToyBox.Marketing, you acknowledge and voluntarily accept the inherent risks associated with social media automation, including the possibility of permanent account restrictions or loss of access.

You understand that ToyBox.Marketing does not control Instagram, Meta, or their account enforcement decisions.

To the maximum extent permitted by applicable law, ToyBox.Marketing is not responsible for account restrictions, suspensions, disablements, or other enforcement actions imposed by Instagram or Meta in connection with your use of automation services.

3. Customer Responsibility and Platform Compliance

You retain full ownership, management responsibility, and control of your Instagram account.

You are solely responsible for:

• Understanding and complying with Instagram's Terms of Use, Community Guidelines, and other applicable platform policies.
• Determining whether automation is appropriate for your account.
• Ensuring you are authorized to use and connect the account you submit.
• All content, captions, images, videos, messages, and other materials published on your account.
• Maintaining accurate business information, appropriate disclosures, and lawful marketing practices.
• Responding to account warnings, security alerts, and enforcement notices.
• Ensuring that any services, products, or promotions advertised through your account comply with applicable laws.

ToyBox.Marketing does not assume responsibility for content you publish, products you advertise, representations you make, or transactions arising from your Instagram activity.

Any guidance, recommendations, or assistance provided by our staff does not transfer responsibility for your account or its compliance obligations to ToyBox.Marketing.

4. No Guarantee of Results

While ToyBox.Marketing seeks to provide effective growth automation services and may reference historical results or successful client experiences, past performance does not guarantee future results.

Results may vary based on account age, content quality, niche, audience characteristics, engagement patterns, Instagram algorithm changes, platform restrictions, and other circumstances beyond our control.

We do not guarantee:

• A specific number of followers, leads, or customers.
• A particular engagement rate or audience reach.
• Increased sales, bookings, or revenue.
• Uninterrupted automation activity.
• Continued access to any particular Instagram feature.
• That an account will remain unrestricted or free from suspension.

Any examples, testimonials, or performance figures are illustrative and should be interpreted as guarantees of similar outcomes.

5. Account Access, Authorization, and Security

To provide our services, we may require certain account information, authentication details, security verification codes, or authorization to connect your Instagram account to our systems.

By providing such information, you confirm that you are the account owner or have the necessary authority to grant access.

You authorize ToyBox.Marketing and its authorized service providers to access and perform the agreed-upon activities on your account for the purpose of delivering the services you requested.

You acknowledge that connecting an account to external software or service providers carries security and operational risks.

ToyBox.Marketing will take reasonable measures to protect information under its control, as further described in our Privacy Policy.

You remain responsible for maintaining appropriate security measures, monitoring your account, and promptly notifying us of suspected unauthorized activity.

You may request the discontinuation of our access to your account by contacting our support team. You may also revoke access or change your account credentials through the relevant platform controls.

6. Service Availability and Third-Party Platforms

Our services depend in part on external platforms, technologies, hosting providers, and third-party systems.

Instagram may modify its algorithms, security systems, authentication requirements, policies, or available functionality at any time without notice to us.

These changes may affect service performance, availability, or functionality.

ToyBox.Marketing reserves the right to modify, pause, restrict, or discontinue particular automation functions when necessary for security, maintenance, legal compliance, or operational reasons.

We do not guarantee uninterrupted or error-free service.

7. Payments, Cancellations, and Refund Policy

All purchases are considered final and non-refundable, except where a refund or cancellation is required by applicable law or expressly approved by ToyBox.Marketing.

By purchasing our services, you acknowledge that you are paying for the provision, configuration, management, and operation of digital marketing automation services, rather than a guaranteed number of followers or particular business result.

Refunds will not ordinarily be issued due to:

• Dissatisfaction with follower growth, engagement, or conversion results.
• Changes to Instagram's algorithms, features, or enforcement policies.
• Account restrictions, action blocks, suspensions, or disablements.
• A customer's decision to discontinue automation after service activation.
• Failure to provide required onboarding information or verification.
• Inability to use the service resulting from account-specific restrictions or customer-controlled circumstances.

Exception requests and discretionary refunds

ToyBox.Marketing recognizes that exceptional circumstances may arise. Customers may contact our support team to request a review.

Each request will be evaluated individually by authorized ToyBox.Marketing staff, who may consider the circumstances, service delivery history, and supporting information.

ToyBox.Marketing may, at its discretion, offer a full or partial refund, service credit, account adjustment, or other resolution.

The decision to grant a discretionary exception rests with authorized ToyBox.Marketing staff. Approval of one exception does not establish a precedent or entitlement for future requests.

Nothing in this section excludes, limits, or overrides any refund, cancellation, or consumer protection rights that cannot lawfully be waived.

For recurring subscriptions, customers may request cancellation of future service periods through the cancellation method provided at purchase or by contacting support. Cancellation does not automatically result in a refund for an already billed period, except as required by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ToyBox.Marketing and its directors, employees, contractors, representatives, and service providers shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services.

This includes, without limitation:

• Loss of Instagram account access or functionality.
• Loss of followers, engagement, or audience reach.
• Loss of anticipated profits, revenue, customers, or business opportunities.
• Reputational damage arising from third-party platform enforcement.
• Business interruptions or service disruptions attributable to third parties.
• Changes to Instagram policies, platform availability, or enforcement decisions.

To the maximum extent permitted by applicable law, our aggregate liability arising from a claim relating to the services shall not exceed the amount paid by the customer to ToyBox.Marketing for the affected services during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from conduct for which exclusion is prohibited by applicable law.

9. Customer Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ToyBox.Marketing and its personnel against third-party claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful use of our services.
• Content or materials that you publish or provide.
• Your violation of third-party rights.
• Your breach of these Terms.
• Your unauthorized use of an Instagram account belonging to another person or organization.

This obligation applies only to the extent the claim is attributable to your conduct and does not require you to indemnify ToyBox.Marketing for its own unlawful conduct or liability that cannot legally be transferred.

10. Suspension or Termination of Services

ToyBox.Marketing reserves the right to suspend, restrict, or terminate services where reasonably necessary because of:

• Suspected fraud or unauthorized account access.
• Non-payment or material breach of these Terms.
• Security threats or misuse of the services.
• Legal, regulatory, or third-party platform requirements.
• Conduct that creates material risk to our systems, staff, or other customers.

We may also discontinue a service where it is no longer technically or commercially feasible to provide it.

Any legally required notice, cancellation rights, or remedies will continue to apply.

11. No Affiliation With Instagram or Meta

ToyBox.Marketing is an independent third-party digital marketing service provider.

We are not affiliated with, endorsed by, sponsored by, or officially approved by Instagram or Meta Platforms, Inc.

The Instagram and Meta names and trademarks belong to their respective owners.

Use of our services does not constitute permission from Instagram or Meta to undertake any activity otherwise prohibited by their policies.

12. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business operations, or applicable laws.

The updated Terms will be published on our website with a revised effective date.

Material changes affecting existing customers will be communicated when required by law. Changes will not retroactively eliminate rights already accrued under an existing agreement.

13. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, subject to mandatory consumer protection laws and jurisdictional rights that may apply to individual customers.

14. Contact Information

For questions regarding these Terms, service concerns, or refund requests, contact: